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Official Policy Effective Date: October 05, 2026

Refund, Cancellation & Digital Delivery Policy

Clear policies governing digital asset fulfillment, cryptographic signed downloads, custom engineering sprint cancellations, and refund eligibility at CodeziSoft.

At CodeziSoft Technologies Inc. ("CodeziSoft"), we strive to deliver transparent, frictionless digital commerce and enterprise-tier engineering solutions. This policy outlines our automated digital fulfillment protocols, project cancellation frameworks, and refund eligibility terms governing all transactions executed via codezisoft.com.

1. Digital Product Delivery & Fulfillment Protocols

We provide instant, automated fulfillment for all standalone digital assets (such as software plugins, digital application boilerplates, enterprise kits, and API tools):

  • Instant Electronic Delivery: Upon successful transaction authorization through our integrated payment engines (Stripe, PayPal, Razorpay, or CCAvenue), you will receive immediate confirmation along with automated access credentials in your client workspace.
  • Cryptographically Signed Access: Digital binaries and downloadable archive files are provisioned through dynamic, time-limited cryptographic signed URLs to prevent unauthorized hotlinking and guarantee asset authenticity.
  • Cryptographic License Dispatch: Unique license keys and activation tokens corresponding to your purchased product tier are automatically generated and assigned to your account profile within seconds of settlement.

2. Standalone Digital Products: Refund Eligibility

Due to the irrevocable and non-returnable nature of downloadable source code, compiled binaries, and cryptographic license keys:

  • Standard Policy: All digital software downloads and activated license tiers are considered final and non-refundable once download links or activation tokens have been unlocked.
  • Technical Defect Warranty (14-Day Window): If you encounter a verified, reproducible bug or technical defect preventing the product from executing its documented functions:
    • You must submit a formal ticket through our Support Desk within fourteen (14) days of purchase.
    • Our engineering desk will be granted a standard remediation period (up to 5 business days) to resolve the technical discrepancy.
    • If our engineering specialists are unable to resolve the defect or provide a functional hotfix, a full refund of the product purchase price will be issued.
  • Incompatibility Disclaimer: We do not issue refunds for product purchases resulting from buyer's remorse, failure to verify server prerequisites, or third-party server hosting incompatibilities explicitly detailed in our documentation.

3. Bespoke Engineering & Milestone Project Cancellations

Custom software engineering sprints, architectural consulting, and bespoke development contracts are executed according to phased milestone billing:

  • Pre-Commencement Cancellation: If a project agreement is formally terminated by written notice prior to the commencement of technical discovery or sprint allocation, any advance milestone deposit will be refunded minus a five percent (5%) administrative handling fee.
  • In-Progress Sprints: Once sprint development, system architecture, or UI/UX design work has commenced, payments allocated to active or approved milestones are non-refundable. Clients remain entitled to all work-in-progress code repositories and design assets delivered up to the termination timestamp.

4. Chargebacks & Payment Dispute Protocols

We actively encourage open communication to resolve any billing or invoice discrepancies amicably. Initiating an unauthorized banking chargeback or merchant payment dispute without prior formal consultation with our finance desk constitutes a breach of contract:

  • Upon receipt of a chargeback notification, all associated digital licenses, API access points, and client project workspaces will be immediately and automatically suspended.
  • Chargeback disputes found to be fraudulent will result in permanent blacklist status across all CodeziSoft licensing networks.

5. Refund Processing & Dispatch Timeframes

Once a formal refund request is approved in writing by our finance administration:

  • Refunds are returned exclusively to the original payment channel (the specific credit card, PayPal account, Razorpay ledger, or CCAvenue transaction node utilized during checkout).
  • Processed refunds typically reflect on your bank or card account statement within five (5) to ten (10) business days, subject to international interbank clearing cycles.

6. Contact the Billing Desk

For inquiries regarding transaction records, download delivery delays, or cancellation queries, reach out directly to our finance desk: